Refund Policy
WITHDRAWAL FROM THE CONTRACT
- A buyer who has concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract.
- The withdrawal period is 14 days.
from the date of receipt of the goods,
from the date of receipt of the last delivery of the goods if the subject of the contract is several types of goods or the delivery of several parts
from the date of receipt of the first delivery of the goods if the subject of the contract is a regular recurring delivery of goods.
(3) The buyer may not, inter alia, withdraw from the contract of sale:
the provision of services if they have been performed with his prior express consent before the expiry of the withdrawal period and the seller has informed the buyer before the conclusion of the contract that in such case he has no right to withdraw from the contract,
the supply of goods or services the price of which depends on financial market fluctuations independent of the seller's will and which may occur during the withdrawal period,
the delivery of alcoholic beverages which may be delivered after the expiry of the 30-day period and the price of which depends on financial market fluctuations independent of the seller's will,
the delivery of goods which have been adapted to the purchaser's wishes or to his person,
the delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery,
the delivery of goods in sealed packaging which have been removed from the packaging by the buyer and cannot be returned for hygiene reasons,
the delivery of an audio or visual recording or a computer program if the original packaging has been damaged,
the delivery of newspapers, periodicals or magazines,
the supply of digital content, unless it has been supplied on a tangible medium and has been supplied with the prior express consent of the buyer before the expiry of the withdrawal period and the seller has informed the buyer before the conclusion of the contract that in such a case he has no right of withdrawal,
in the other cases referred to in Article 1837 of the Civil Code.
- In order to comply with the withdrawal period, the buyer must send a statement of withdrawal within the withdrawal period.
- To withdraw from the purchase contract, the buyer may use the sample withdrawal form provided by the seller. The Buyer shall send the withdrawal form to the email or delivery address of the Seller specified in these Terms and Conditions. The Seller shall promptly acknowledge receipt of the form to the Buyer.
- The Buyer who has withdrawn from the contract is obliged to return the goods to the Seller within 14 days of withdrawal from the contract. The Buyer shall bear the costs associated with the return of the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature.
- If the Buyer withdraws from the contract, the Seller shall reimburse the Buyer immediately, but no later than within 14 days of withdrawal, all monies, including delivery costs, received from the Buyer in the same manner. The seller shall only return the funds received to the buyer in another way if the buyer agrees to this and if no additional costs are incurred.
- If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller shall reimburse the Buyer for the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery offered.
- If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer has handed over the goods to the seller or proved that he has sent the goods to the seller.
- The Buyer must return the Goods to the Seller undamaged, unworn and unsoiled and, if possible, in their original packaging. The Seller shall be entitled to unilaterally set off any claim for compensation for damage to the goods against the Buyer's claim for a refund of the purchase price.
- The Seller is entitled to withdraw from the Purchase Contract due to stock-outs, unavailability of the goods, or if the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall promptly inform the Buyer via the email address specified in the order and shall return all monies, including delivery costs, received from the Buyer under the Contract within 14 days of notification of withdrawal from the Purchase Contract in the same manner or in the manner specified by the Buyer.